The entity responsible for data processing is Douro Luxury Events by Oliveira’s.
You may contact us via email at geral@douroluxuryevents.com or in writing to our registered office address.
This privacy policy applies to Clients, Suppliers, Partners, Website Users, and other external entities with whom Douro Luxury Events by Oliveira’s maintains relations.
Personal data of Clients, Suppliers, Partners, Website Users, and other external entities provided through this communication channel.
Personal data of Clients, Suppliers, Partners, Website Users, and other external entities provided by email.
Personal data (name, email, phone, address, tax number, etc.) provided through the contact form or by sending information through the available digital channels.
Douro Luxury Events by Oliveira’s processes your data in compliance with current personal data protection regulations, according to Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Laws No. 58/2019 and No. 59/2019, manually and/or automatically, for the following purposes:
Respond to queries, questions, or information requests submitted via email or contact forms.
Fulfil legally established contractual obligations.
Personalise communications and present products or services tailored to the Client’s interests.
Douro Luxury Events by Oliveira’s will store your data only for the period necessary to maintain the contractual relationship or as long as there is mutual interest in their retention. Afterwards, the data will be securely deleted, ensuring total destruction or pseudonymisation.
Data related to payments and invoicing will be stored for the legally established periods in economic, accounting, and tax matters.
With regard to purchase/sale transactions of services/products, the collected data is strictly necessary for their execution. If the required data is not provided, the transaction cannot be completed.
Whenever Douro Luxury Events by Oliveira’s needs to use, store, or process personal data not strictly required for contract execution, the Client’s consent will be requested. Withdrawing consent for secondary purposes does not affect the execution of the main contract.
Douro Luxury Events by Oliveira’s guarantees compliance with ARCO rights (Access, Rectification, Cancellation, and Opposition), as well as responding to enquiries and complaints submitted by data subjects.
Douro Luxury Events by Oliveira’s does not sell, share, or transfer personal data to third parties for commercial purposes. However, data may be provided to subcontracted companies that provide services to Douro Luxury Events by Oliveira’s (e.g., invoicing services or technical support).
In addition, data may be supplied to Public Administrations and Authorities whenever required by legal or tax obligations.
No international transfers of data to countries outside the European Economic Area are foreseen.
Douro Luxury Events by Oliveira’s has adopted strict technical and organisational measures to ensure the security and integrity of personal data, preventing loss, alteration, or unauthorised access.
Data subjects may exercise their rights via email at geral@douroluxuryevents.com.
Right of Access – You have the right to know whether Douro Luxury Events by Oliveira’s is processing your personal data and to request a copy.
Right of Rectification – You may request correction of your data if it is inaccurate or incomplete.
Right of Erasure / Right to be Forgotten – You may request deletion of your personal data whenever it is no longer necessary for the purposes for which it was collected.
Right of Restriction – You may request that the processing of your data be limited to certain specific purposes.
Right to Data Portability – You have the right to receive your data in a structured, machine-readable format and transfer it to another data controller.
Right to Object – You may object to the processing of your personal data, including profiling based on legitimate interest.
If you believe your data is not being processed in accordance with applicable legislation, you may lodge a complaint with the National Data Protection Commission (CNPD):
CNPD – Comissão Nacional de Proteção de Dados
Rua de São Bento, 148-3º, 1200-821 Lisbon
Email: geral@cnpd.pt
Douro Luxury Events by Oliveira’s undertakes to respond to your request as quickly as possible, within the maximum legal deadline of one month.
This privacy policy reflects Douro Luxury Events by Oliveira’s commitment to personal data protection, ensuring that processing is carried out with transparency, security, and respect for data subjects’ rights.
If you have any questions or need further information, please contact us at geral@douroluxuryevents.com.
The European Union has created a website to support consumers in submitting complaints about disputes in which they are involved. Within this framework, Douro Luxury Events by Oliveira’s provides all the necessary information so that you can exercise your right to complain to an official, impartial third-party entity.
Alternative dispute resolution is the option available to all consumers to turn to official entities that can assist in resolving or mediating a conflict before initiating court proceedings.
In general, the procedure works as follows: the customer requests a neutral third party to intervene as an intermediary between them and the trader subject to the complaint. The intermediary may propose a solution, impose a solution on both parties, or bring them together to find a resolution.
You may know this concept under different names: mediation, conciliation, arbitration, or competent consumer dispute committee.
Alternative dispute resolution is generally less expensive, less formal, and faster than court proceedings.
CNIACC – National Center for Information and Arbitration of Consumer Disputes
https://www.cniacc.pt/pt/
CICAP – Consumer Arbitration Court
Rua Damião de Góis, 31, Loja 6 – 4050-225 Porto
Tel: +351 22 550 83 49
Email: cicap@cicap.pt
As is common practice with almost all professional websites, this site uses cookies, which are small files stored on your computer, to improve your browsing experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored; however, this may downgrade or disable certain elements of the site’s functionality.
We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options to disable cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies enabled if you are not sure whether you need them, in case they are used to provide a service you use.
Newsletter or email-related cookies – This site offers newsletter or email subscription services, and cookies may be used to remember whether you are already registered and whether to show certain notifications valid only for subscribed/unsubscribed users.
Survey-related cookies – From time to time, we offer surveys and questionnaires to provide insights, useful tools, or to better understand our user base. These surveys may use cookies to remember who has already participated or to provide accurate results after page changes.
Form-related cookies – When you submit data through a form, such as the contact page or comment forms, cookies may be set to remember your user details for future correspondence.
Site preference cookies – To provide you with a great experience on this site, we offer the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page affected by your preferences.
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter on this site:
This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how the site is used and how we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit so that we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
From time to time, we test new features and make subtle changes to the way the site is delivered. While testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while ensuring we understand which optimisations our users appreciate most.
As we sell products, it’s important for us to understand statistics about how many visitors to our site actually make a purchase. This is the kind of data these cookies will track. This is important to you because it allows us to accurately forecast business, analyse our advertising and product costs, and ultimately ensure the best possible pricing.
Hopefully, this clarifies things for you. As mentioned earlier, if there is something you are not sure you need or not, it is usually safer to leave cookies enabled in case they interact with one of the features you use on our site.
This policy is effective as of 2025.
In case of complaint, you may use the Electronic Complaints Book. Click the button below to access.
